Privacy information

This notice describes information handled by the Everest Encounter website. For questions about your information, use our contact form or WhatsApp at +977 9856028155. Include your enquiry reference where available, but do not send sensitive documents through a general message.

Information you choose to send

Enquiry forms collect your name, email address, optional phone number, party size, travel preferences and message. Reservation requests can also include traveler names and nationality codes. The details are stored so the team can respond, prepare a proposal and manage the requested journey. A reference links the request to its later correspondence and arrangements.

Accepted quotations and subsequent booking records may contain the agreed itinerary, services, conditions and payment records. These are operational records and are handled separately from newsletter subscriptions. The website does not ask for payment-card details in its enquiry forms.

Documents and sensitive information

Passport and insurance documents may be needed for particular travel arrangements. Use only the protected document channel specified for your booking. Do not place passport scans, payment-card numbers or detailed medical records in the general enquiry form. Discuss the appropriate way to communicate any essential health or accessibility information with the team.

Cookies and visitor statistics

The website uses session cookies for forms, security and signed-in access. They help protect submissions and keep the website working during your visit.

When enabled, our visitor statistics count public page views and estimate visitors from a protected identifier derived from the website session. The statistics store the public page path and date; they do not store the visitor’s raw IP address, browser user-agent or referring website in the analytics record. Search queries, booking forms and private customer pages are excluded. The statistics respect browser Do Not Track and Global Privacy Control signals and exclude signed-in staff and recognized automated visitors.

Analytics records are retained on a rolling 90-day schedule. This is separate from operational enquiry, booking and security records. Your hosting connection and security services can also generate technical logs needed to operate the site.

Newsletter choices

Subscribing requires a separate opt-in. Enquiring about a trip does not subscribe you to marketing. You can use the unsubscribe link in a newsletter to stop future newsletter emails, or contact the team about your preference. Service correspondence about an active enquiry or booking is separate.

Handling your request

Relevant staff access the information needed for their work. Travel arrangements may require specific details to be supplied to the transport, accommodation, permit or other service provider involved in your agreed journey. Ask what information is needed before sending documents. External sites such as WhatsApp and linked airlines have their own privacy practices.

Access and corrections

Contact the team to ask about your information, correct an error or request deletion. Provide enough detail to locate the record; identity may need to be checked before information is disclosed or changed. Some records may need to be retained for an active booking, accounting, security or applicable obligations. Ask about the records and circumstances relevant to your request.